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Skills
RSS provides Project Management and Implementation services dovetailing into our clients existing services, or augmenting them.
The diversity of our on the ground abilities is recognised as skilled and responsive in each region.
Each office is currently providing a range of the following maintenance services:

• PC's and associated Equipment
• Banking Equipment
• Data Communications Equipment
• Power Protection Equipment
• Point of Sale Equipment
• WAN & LAN Hardware and Support
• Novell & NT installation and diagnosis

Response
Response times may depend upon travel arrangements but any regional metro call can be met with a four hour response time when a priority contractual agreement is in place. Twenty-four hour standby is also currently available.

Technical Support
All regional engineers have internet/e-mail access. Each contract includes a built-in a technical support contingency.

Our Approach
Our clients are typically other IT companies requiring regional support for end user projects and contracts.
The services of RSS are available to the Market. We are, at our discretion, not exclusively available to any one body in a tender process.
As an independent operator we are able to take an independent approach towards projects. We look to team with our clients to find specific solutions for end users.

Partnering Arrangements
RSS attempts to partner it's clients in a mutually rewarding relationship.
Teaming agreements are available to jointly achieve a business outcome detailing joint and individual responsibilities.

Tendering
It is recognised that the tender process may require a Prime-contractor to Sub-contractor relationship. While not wishing to Prime-contract, RSS pursues an agreement negotiated in an informed environment. If possible it is preferred to partner in the tendering process. Regional service delivery realities can then be anticipated correctly.