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Skills

RSS adds value to your services in two areas:

1. the technical skills of the technicians across Australia and New Zealand, and

2. the job management skills of our Service Desk personnel.

jThe RSS Technicians

 RSS provides the following IT services through its ICT technicians:

·         IT equipment repairs (including servers, PCs, networking hardware, Banking & POS equipment and printers)

·         Installations (individual site or multiple sites simultaneously)

·         Project rollouts to site

·         SOE installations or upgrades

·         Site relocations

·         Call centre services

·         POS equipment servicing and installation

·         Parts supply and management

·         Site audits

·         Maintenance support (regular site visits, or warranty extensions)

·         Cabling and electrical services

·         Support on customers’ proprietary equipment

The RSS Service Desk 

When you pass RSS a task with the supporting documentation and equipment, the RSS Service Desk will:

·          Review the job to ensure all required information and variables are specified,

·          Arrange the appropriately skilled and accredited resources (IT, network cabling and or electrical),

·          Discuss the task, equipment required and deadline with the attending RSS office.

·          Confirm a suitable ETA with all parties,

·          Track consignments to ensure parts delivery is on schedule, and escalate where they are not,

·          Attend site at the notified ETA,

·          Escalate any issues on-site appropriately,

·          Update you regularly with progress on-site in real time,

·          Co-ordinate technical support either internally or with remote customer IT department engineers,

·          Facilitate any conference calls so customers can speak with our technicians on-site before they leave,

·          Ensure any remote helpdesk confirms connectivity of a unit on the network before our resource leaves site, and

·          Provide full summaries and signed job sheets for each visit to site.