QUALITY POLICY & ASSURANCE

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RSS understands from over a decade of experience, the importance of working to customer-specific service procedures. RSS is a quality-accredited company. RSS develops a customer procedure for each body of work to ensure our Service Desk staff and technicians conduct themselves as each customer requires. 

This procedure addresses the specific way the sites are to be supported and the manner in which equipment is to be serviced.  All technical staff and the Service Manager will be given a technical briefing on the equipment to be installed at each site.  

The RSS call centre will track every service call or upgrade request in accordance with this procedure, using the support of automated, comprehensive operational systems. Customers are welcome to visit our premises for a tour and overview of RSS systems.

 Quality

Endorsed

Company

ISO 9001

QEC 12265

SAI Global

RSS is committed to actively managing our quality system to ensure quality service to our customers. The RSS National Operations Manager will work closely with each customer to ensure site requirements and expectations are achieved. RSS clients with customised requirements include: