Regional Systems Support (RSS) Australia
1800 069 060

Or phone +61 (07) 3059 8610

‘Onsite ICT Support Australasia-Wide’

Comprehensive Support

RSS works with clients to ensure all their client locations are covered with the appropriately skilled resources and parts to support the SLAs. Partnering with RSS ensures:

  • Complete geographical coverage.
  • Single point access to all of regional Australia.
  • Adherence to quality assurance standards.
  • Consistent pricing across the country.
  • Single service contact across Australia and New Zealand.
  • Maintaining a consistent high standard of technical skill through education and training.
  • Use of appropriate technology to manage processes.
  • Rapid information exchange between all regional offices.
  • Accessible information.
  • Adding value through the provision of additional services to clients.
  • Call management system and procedures.
  • Web portal access to project management system to track large-scale projects in real-time.

RSS understands the need for flexible support and pricing structures and can accommodate back-to-back agreements.

Site Services Available

  • ICT equipment repairs (including servers, PCs, laptops, storage devices, networking hardware, Banking& POS equipment and printers)
  • Installations (individual site or multiple sites simultaneously)
  • Project rollouts to site
  • SOE installations or upgrades
  • Site relocations
  • Call centre services
  • Logistics services
  • POS equipment servicing and installation
  • Parts supply and management
  • Site audits
  • Maintenance support (regular site visits, or warranty extensions)
  • Cabling and electrical services
  • Support on customers’ proprietary equipment

Job Request Form

Your Job / Order Number:
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Your Client's Job Number:
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Requested or Contracted SLA:
SLA Deadline dd/mm/yyyy hh:mm:ss:
Site Company Name:
Site Address:
(including state and post code)
Site Contacts Name/s:
Site Contact Number/s:
Yours or Client Technical Support Name/s:
Technical Support Number/s:
Equipment Make / Model:
Serial Number:
 
Quote Required First?:
Notes: Specify Parameters to Quote (labour and parts, parts only)
List any Additional Documents to be Sent to Tech:
Notes: Supply them if RSS does not have a copy already
Service Requested:
Notes: Include list of any Special equipment e.g. laptop and console cable, drill. Also include details and delivery date of any parts you are sending.
Special Instructions:
Contact Name:
Contact Company Name:
Contact Telephone:
Contact Email:
Please note: in submitting this job request, you are agreeing to RSS terms and conditions of charges and payment