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Focus * Regional Systems Support is an Independent Computer Maintenance organisation. * We provide Information Technology and Telecommunications services to Regional Australia. * We focus on providing TOTAL regional coverage of Australia. * We are able to provide transparent vendor level support with the added advantage of regional owner operator commitment. Our Team RSS has invested into building a dedicated team whose aim is to provide the best computer maintenance services to the regions - with consistent quality delivery. The Competitive Advantage Each of the more than 70 Regional Office locations are expected to qualify as shareholders in RSS. That translates to a dedicated commitment from our service staff. Key Success Factors * Complete geographical coverage * Single point access to all of regional Australia * Development of total management of outbound logistics * Adherence to quality assurance standards * Consistent pricing across the country * Single negotiation for statewide coverage * Maintaining a consistent high standard of technical skill through education and training * Use of appropriate technology to manage processes * Rapid information exchange between all regional offices * Accessible information * Self regulating performance by peers * Value to clients for quality service * Adding value through the provision of additional services to clients * Call management system and procedures * Integrity in relationship building * Ease of client interface Downloads Download our Detailed Company Profile 20kB  |
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