RSS Australia Pty Ltd specialises in providing and coordinating skilled IT technicians, network cablers and electricians throughout Australia and New Zealand.  It provides the resources through 280 offices and 1100 technicians across both countries.  This allows customers to execute non-core duties in the most-efficient, least-expensive way. 

RSS Australia provides its on-site services Australia-wide for our IT industry customers. We service business premises our customers would otherwise find expensive and difficult to support. Our client base includes large multi-national IT companies. We also provide services to smaller companies, thereby expanding their reach into other states.  

RSS offices are independently owned and operated. As we aggregate business to these offices, we are able to get competitive rates for our customers.  This volume also means RSS has leverage in ensuring responsive service our customers could not achieve individually. It also means that RSS Service Desk job management comes effectively at no additional cost. We focus on keeping the jobs on track so you do not have to.

Key Success Factors
* Complete geographical coverage
* Single point access to all of regional Australia
* Adherence to quality assurance standards
* Consistent pricing across the country
* Single negotiation for state-wide coverage
* Maintaining a consistent high standard of technical skill through education and training
* Use of appropriate technology to manage processes
* Rapid information exchange between all regional offices
* Accessible information
* Value to clients for quality service
* Adding value through the provision of additional services to clients
* Call management system and procedures